Refund policy

Returns & Refunds

CANCELLATION AND RETURNS

Under the Consumer Contracts Regulations 2013, if you are a consumer in the UK you have the right to cancel your order within 14 days of the day you receive the goods, without giving a reason. To exercise this right, notify us in writing (email is sufficient) at lidrigmoto@gmail.com within that period. You then have a further 14 days to return the goods to us.

To start a return, email lidrigmoto@gmail.com and we will confirm the return address and next steps.

Return postage is at your cost unless the item is faulty. You must take reasonable care of the goods; we may reduce your refund to reflect any diminished value caused by handling beyond what is necessary to inspect the product.

Refunds are made to the original payment method within 14 days of receiving the returned goods or, if earlier, receiving proof that you have sent them back, and include standard outbound delivery charges (but not any premium delivery upgrade).

Custom and personalised products: Products made to your specification or personalised at your request (including custom-tier Lidrigs) are exempt from the right to cancel, except where faulty.

EXCHANGES

For exchanges, the fastest route is to return your item and place a new order once the return is accepted.

FAULTY GOODS

If a product is faulty, does not match its description, or is not of satisfactory quality, you have rights under the Consumer Rights Act 2015, including (within 30 days of delivery) the right to reject the goods for a full refund, and thereafter rights to repair or replacement. Contact us at lidrigmoto@gmail.com and we will resolve it. Return postage for faulty goods is covered by us.

Each Lidrig is handmade from natural vegetable-tanned leather. Minor variations in grain, colour, markings, and finish, and changes that develop with use — darkening, softening, creasing, patina — are inherent to the material and do not constitute faults. Wear resulting from use is not a fault.